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¡SALUD PRIMERO!

At Hotel Marco Polo Roma, the safety and security of our guests and team members remains our highest priority.

Take care of yourself, take care of those around you, so you can travel tomorrow.

We are in continously touch with local public health authorities to make our cleaning and hygiene protocols even more rigorous and in accordance with them.

Safety Measures Proposal Covid-19

GENERAL :
• We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.)
• Reduction of the capacity in all our facilities
• Permanent disinfection of the establishment with certificate COVID-FREE products
• Other protection equipment for customers and workers: partitions, separation distance, hydro alcoholic gel dispensers, temperature control

Hotel Marco Polo will comply with all implemented regulations by the Italian Government and will adapt to any additional measures taken to compliance with the standard and ensuring the safety and hygiene of our customers.

1. RECEPTION:
• Online and Fast Check in (You can send a front and back copy of your ID/PASSPORT by Whatsapp to +393474010519 within 24 hours before the arrival)
• We prioritize credit card payments
• Temperature control at the arrival at the hotel
• Safety distances in the Reception
• Sanification of all materials delivered to the guests
• Frequent air renewal in common areas, at 23º to 26º
• Delivery of prevention rules and correct use of facilities
• Avoiding client crowding in common areas
• Specific training in new hygiene regulations for the staff of the department (Gloves, Masks, Covid-Free protocols)

2.ROOMS:
• Certification of room cleaning with specific products and COVID-FREE protocol
• Laundry service with disinfectant products and over 60º
• Cleaning of rooms without guests inside
• Floor maids with masks and gloves
• Use of disposable cloths, mops and gloves in every room
• Thorough cleaning and disinfection after Check out
• Disinfection with ozone machines
• Specific training in new hygiene regulations for the staff of the department (Gloves, Masks, Covid Free protocols.)

3 SAFETY MEASURES IN BRAKFAST SERVICE
In order to guarantee the security, hygiene and protection measures of all our clients and staff during this reopening period, we have organized to be serving breakfast in the rooms
• Thorough cleaning with Covid Free products in every service
• Suppliers with proximity products and traceability control of the product and hygiene certificate.
• Single use of menus
• Washing train temperature control, above 80º
• Adaptation of food handling to the new protocols


NEW CANCELLATION POLICY:

If you have made a reservation or need information to modify it, you can contact us by phone at 0039 064474091 from 9:00am to 8:00pm or by e-mail: info@hotelmarcopoloroma.it

We understand that the current situation requires exceptional measures, so we are at your side modifying all our cancellation policies:

- Reservations with Flexible Rates: we maintain the reservation made and the date of arrival may be changed at the customer's discretion, offering 12 months for its use.


Please contact us for further information.



Remember that we continue working for you and we thank you for your trust.

Together we will surely get over it.

Hotel Marco Polo team is waiting for you, now more than ever!
SAFE HOSPITALITY “Click HERE to know more”